Legal
Privacy Policy
Your catalog and your artists' earnings are some of the most sensitive data a label holds. Here is how we treat them.
What this policy covers
This policy explains how we handle information when you visit the website, sign up, and use the platform to manage a music catalog, royalty statements, split sheets, gigs and artist statements.
Information you give us
- Account details: name, email address, label or artist name, role and plan.
- Catalog data: track titles, ISRC, UPC and ISWC codes, credits, artwork, lyrics and contract files you upload.
- Royalty data: statements from distributors, publishers and collecting societies, and the earnings calculated from them.
- Split sheets: the parties to each track, their shares and their e-signatures.
- Gig data: shows, fees, advances, expenses and settlements.
- Messages you send through the contact and signup forms.
Information about artists you invite
When you invite an artist to the Artist Portal or a split sheet, you share their name and email with us. You confirm you have the right to do so. Artists can see and request correction of the data held about them through their portal or by contacting us.
How we use information
- To run the platform: match statement rows to tracks, apply signed split sheets and produce statements.
- To send login details, account notices and payout or statement notifications.
- To improve the statement matcher for your account. Confirmations you make in the review list train matching for your own catalog.
- To respond to your questions and support requests.
- To keep the platform secure and prevent misuse.
What we never do
- We never sell catalog, earnings, listener or personal data.
- We never use one label's catalog or earnings to inform another label's account.
- We never let the AI decide ownership shares. Shares come only from signed split sheets.
Fan Insights data
Fan Insights is built from aggregated figures in the statements you upload, such as streams by store, country and city. It does not identify individual listeners.
Who can see your data
Within your account, team members see what their role allows. Each artist sees only their own tracks, shares, statements and shows.
We use carefully chosen service providers for hosting, storage and email delivery, under agreements that limit their use of data to providing those services.
We may disclose information where required by law.
Security
Catalog and earnings data are encrypted in transit and at rest. Access to production systems is restricted and logged. Signed split sheet versions are stored so they cannot be altered after signing.
How long we keep data
We keep account data while your account is active. Royalty statements and signed split sheets are kept for as long as you need them for accounting and audit. When you close your account you can export your data, after which it is deleted from active systems within 90 days, except where we must keep records by law.
Your choices and rights
- Access and export your catalog, statements and split sheets at any time.
- Correct inaccurate account or catalog information.
- Ask us to delete your account and data, subject to records we must keep by law.
- Unsubscribe from product emails while still receiving essential account notices.
Changes to this policy
If we change how we handle data in a meaningful way, we will tell account holders by email before the change applies.
Questions about this document? Contact us.