Refund Policy

Free Single plan

The Single plan is free for catalogs of up to 50 tracks and one statement read a quarter. No payment is taken, so no refund applies.

Monthly billing

Monthly plans can be cancelled at any time and stay active until the end of the paid month. Partial months are not refunded.

Yearly billing

If you cancel a yearly plan within 14 days of the first payment, we refund the full amount. After 14 days, the plan stays active until the end of the paid year.

Plan changes

• Upgrading takes effect at once. The difference for the rest of the billing period is charged on a pro rata basis.
• Downgrading takes effect from the next billing period. The current period is not refunded.
• If your catalog shrinks below your plan's minimum, the minimum still applies for the current period.

Billing errors

If you were charged for tracks that were not in your catalog, charged twice, or charged after cancelling, contact us within 60 days and we will correct it and refund the difference.

Service problems

If a fault on our side prevents you from reading statements or publishing artist statements for more than 72 consecutive hours, we credit the affected days to your next invoice on request.

How refunds are paid

Approved refunds are returned to the original payment method within 10 business days. Your bank may take longer to show the credit.

Royalty payouts

Payouts to artists are made by you, not by the platform. Refunds under this policy cover only plan fees, not royalty amounts calculated or paid through your account.